by Leo S
12. November 2009 13:59
Courtesy Travelocity
You must be curious by now about Travelocity Guarantee. I was surprised and got more curious when I read this quote from Travelocity. "Every traveler deserves peace of mind all trip long. That's why the Travelocity Guarantee is our commitment to you that we're here for you, wherever you roam. We're very proud to say that our guarantee is the most proactive and comprehensive in the industry" - well, sounds great but at the same time makes me more curious with lots of question such as What kind of Travelocity Guarantee are we talking about? How can it be beneficial to me and other people? Patience little fella..calm down... hold your breath and try to do some digging about Travelocity Guarantee on your travel. As a matter of fact, found out answers to all my questions????? .....
Travelocity is offering guarantee from the time you start your booking.. yup, next few minutes of reading will help you understand the real Travelocity guarantee. I am impressed.
At the Time of Booking: Travelocity Price Guarantee secures your price. That means, if you book your vacation travel and later if you find out that there is a lower rate for the travel booked with Travelocity then Travelocity will not only refund the difference but will give you credit of $50 off for your future travel booking through Travelocity.
Most importantly, you get the price protection on Hotel room reservation. Yes, that is true. Travelocity is offering price protection all the way up until the day you arrive at the hotel to check in. If you find cheaper hotel room rate for the same hotel before you check in for the vacation then you are covered under Travelocity price guarantee.
After You Book Online: This section guarantees your purchase of an electronic airline ticket. What does that mean? Let's say you have booked an electronic airline ticket and due to some reason you want to change your dates, names or flight time then you can do it within 24 hours of your purchase. Just let Travelocity know about the change and they will do it without any extra charges. But there are some rules to this policy such as it is not applicable to paper tickets, packages and a short list of airlines. Also it has to be within 24 HOURS of purchase.
Great news is that your hotel booking through Travelocity eliminates change or cancellation fees! Yup, you will not be charged on cancelling hotel booking. This guarantee is applicable on hotels and most vacation packages. You got it right - more flexibility in your travel planning.
Before you Start Travel: If Travelocity become aware of anything impacting your travel such as hotel construction, hurricane, closed pool or some other circumstances then Travelocity will contact you and will help you with the situation. Well, change in travel plans is little disappointing but look at the good side - something nice arrangement is better than nothing.
During Your Travels: Travelocity guarantee to work with partners in case things go wrong. But you MUST call right away to Travelocity in case things are not right with your purchase. Do not wait until completion of your trip. In case of some out of control situations such as mechanical difficulties or weather conditions you can count on Travelocity to work with their partners on your behalf. You will be secured!
Following are couple of Travelocity Customers' Reviews:
- I called Travelocity's special ATA Customer Service number this morning and was SO PLEASED to find out that we had already been "re-accommodated" to another flight on the same day. I am VERY impressed with Travelocity's customer service and will tell all my friends how well and how quickly this problem was resolved for us. - Kym
- I am so pleased with the customer care Travelocity gives its clients. We were in Kauai when Aloha airlines went out of business. Travelocity called me at my hotel and already had my husband, our buddy and I all booked on a plane home on the day of our booked departure. I could not believe it! You saved us the hassle of trying to get home. I will recommend Travelocity to everyone I know and use Travelocity for future travel and hotel reservations. Thank you so very much for the wonderful care. - Alisha
Following list gives examples about Travelocity Customer Care as part of their Guarantee Care:
- ATA and Aloha Airlines Bankruptcies - Travelocity assisted more than 10,00 customers who were impacted by the bankruptcies.
- American Airlines' MD-80 Flight Cancellations - Travelocity contacted or alerted more than 13,000 American Airlines travelers to confirm their departure and rebooked based on necessities.
- San Diego Wildfires - During wildfire hotels were packed with evacuating local people from the fire. During that time Travelocity contacted each customer and saved them from the frustration by arriving at full hotel. Travelocity provided recommendation to them.
- Los Cabos International Airport Renovations - Travelocity contacted their customers traveling to Los Cabos and provided information about navigation at the airport during the construction.
- Hurricane Ike - Travelocity contacted impacted travel customers and waived all cancellation fees and worked with partners to get their customers their refund.
Looking at all these, I think Travelocity Guarantee policy look out for you all trip long.
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